32 Channels SVL Telephone Recording System

                                              SVL Telephone Recording System

SVL standalone telephone recording system provides 24x7 non-stop recording service. All call records and voice files are stored in SD cards or SATA hard disks.

An individual device can be configured with 1/2/4/8/16/24/32 ports. Web based system management supports real time monitoring, search, replay, backup, and downloading.

Distributed devices across multiple locations are supported and managed through centralized cloud storage.

Features

Ø  ALL-IN-ONE Design

Industry Standard Embedded Architecture. Linux Operating System. 24x7 Recording.

Ø  Product Lines

Individual device can be configured with 1/2/4/8/16/24/32 recording channels. Devices can be connected together to provide up to 160 recording channels.

    Ø  Dual User Interfaces

Browser based management (IE, Chrome, Firefox, Safari)

Desktop application based management  (RDMC)

Ø  Multi-Accounts Support

Multiple accounts can access the same device at the same time. Each account can set permissions based on features, channels and extensions.

Ø  8:1 Compression Ratio Storage

8:1 compression ratio storage saves space. 1GB can save about 280 hours of calls.

Ø  Dual Backup Storage

Support same device to backup. Built-in hard disk and SD card can save the calls data at the same time.

Redundant storages in the device act as the backups for each other. Built-in hard disk and SD card records calls simultaneously.

Ø  Offline Operations

Offline operations such as Search, Replay, Data Analysis can be performed by plugging SD card or built-in hard disk in a computer. 

Ø  Database Redundancy

Call records database has redundant backup copy so any corruption can be restored promptly.

Ø  System Logs

Status Log: Detailed device statuses. It can be used for maintenance, management and troubleshooting.

Operation Log: Detailed operations from all accounts. Histories of each user’s operations can be found here.

Ø  Hard Disk Management

Auto-detect remaining storage capacity. Auto-clean oldest records when storage usage is close to its capacity to support long periods of continuous recording. 

Ø  Data Analysis/Statistics

Single/Multiple count items based on incoming phone number, call out phone number, call time, call direction and recording length.

Call statistics like total call numbers for channel(s), number of call outs per channel(s), number of incoming calls per channel(s), number of missed calls per channel(s), total call durations, incoming call durations, outgoing call durations, average call duration and many other call statistics.

Peak hour statistics like total call numbers and duration during 24 hours period. All statistics can be exported in Excel.

Ø  Circuit Voltage Inspection

Voltage on the telephone line can be measured and displayed through Browser/RDMC UI. Device can adjust automatically and adapt to a variety types of telephone lines.

Ø  Recording Notification

A voice message can be setup to prompt users that the calls will be recorded. (Optional Feature)

Ø  Time Synchronization

Device periodically synchronizes with SNTP network time.

Ø  Device Alerts

When abnormalities are detected with SD, hard disk, telephone lines, absence of recordings, alerts are issued through voice, web page, and emails.

Ø  Loss of Power Protection

Shutdown is delayed when power is lost so recording can finish and hard disk security level is elevated.

Ø  Two Level Fault Monitoring

System software alerts and reboots the software when any errors are detected. Hardware watchdog also monitors system errors and resets the hardware automatically.

Ø  Cloud Storage

    System can be distributed across multiple locations and mesh together. All devices can be configured to upload call records to central cloud storage and have them managed in the cloud. This is called “Headquarter Recording”.

Ø  CRM Integration

System comes with third party development interface (OCX Control) and can integrate with variety of other business system software. CRM software can get call data real time through the interface.

Pause Recording: Users can configure personalized recording process by defining key sequence to pause and resume recording.

Ø  SMDR(Station Message Detail Recording)

To get the extensions numbers when record trunk line calls, system connects to PBX’s SMDR and directly attach to the trunk line through LAN or RS232 port.

    Tracking Phone Activity – Extension Integration

    SVL can be integrated with variety of PBX. Even when recording through trunk line, system can record extension numbers to SVL through PBX’s SMDR. When channel goes through holding, transferring steps, SVL records up to 4 extension numbers in sequence. All these data can be analyzed and organized to have a complete trace of all calls.

User Interface

Web Browser based Search

SVL series have embedded Web server. Users can use IE, Chrome, Firefox and other browsers to manage the system from computers without installing any software.

Smart Phone/Tablet Access through Wifi/4G

SVL supports device access and management directly from browsers on mobile phones. Search and play call recordings can be done anywhere, anytime. This feature is popular among the management of businesses

Client Side Software (RDMC)

RDMC is for the SVL series device special management software. In the RDMC software , it can analyze the recording data,  greatly enhance the management efficiency of the enterprises.  Let you know and analyze the process of telephone call process, improve the work and service efficiency to ensure that the competitiveness of enterprises.

RDMC is the desktop management application for SVL series. The rich feature set of RDMC gives you a complete and detailed process of all calls. Through the data analysis and statistics of call records, you can greatly improve the efficiency and competitiveness of your business.

Search/Play

Status Display

Archive Search

Missed Calls Search

Speed Playback

Real-time Online Monitoring

Export to MP3

In/Out Statistics

Export the Call Report

Account Permissions

Account Function Permissions

Account Channel Permissions

Account Extension permissions

Backup

Manual Download Backup

Real Time Automatic Backup

Fixed Schedule Automatic Backup

Data Statistics Report

Traffic Summary Statistics

Traffic Time Statistics

Web Based CMS Central Management Software

Web CMS automatically backup call records and data. Using just browsers, users can connect and manage all devices through central CMS server

Real-time, fixed schedule or manually backup of all calls. Second mechanism of backup can also be configured.

SVL-32-HD devices stack can expand the recording ports.

Devices can be grouped together. Search can be performed within the group across multiple devices.

Can register up to 1000 devices. Users can directly access to the device through CMS software interface,

Email alerts will be sent to administrator once errors are detected.

Multiple levels of account privileges for different groups of users.

WEB CMS Central Management services run on Windows platform with SQLite as the backend database.

The centralized management system supports two types of networking:

1, Each device has a fixed IP. The centralized management system automatically connects to all the devices.

2, The centralized management server has a fixed IP. Each device actively seeks out and connects to the device centralized management system.

The extensive comprehensive recording solution:
Sound pickup high-fidelity recording, IP recording, E1 Trunk recording, Digital extension recording, Wireless landline recording, Radio recording, Analog telephone recording

Product specifications

Product Model: 

                 GX3200R-L   32 channel standalone Phone Voice Recorder

 Standalone Phone Voice Recorder_Daily Connection

Standalone Phone Voice Recorder Detail Connection Instruction: